Grievance
How to raise a concern with the Federation.
If a member is unhappy with a decision, a moderation action, or the conduct of another member, they may raise it with the named Grievance Officer of the Federation. A grievance may be raised through the Support desk once signed in, or in writing to the address below.
The Grievance Officer
- Officer
- Grievance Officer, Muslim Business Federation
- Postal address
- Muslim Business Federation, Hyderabad, Telangana, India
How a grievance is handled
Every grievance is acknowledged in writing. We reply within 48 hours, Monday to Saturday. We then set out our position and our reasons in writing.
If a grievance is not settled within fifteen working days, it is escalated to the Federation Council, which responds within a further ten working days.
Where a grievance concerns a member of the team, it is heard by someone independent of them.
This page is a placeholder. The Federation will publish the final text before launch.